Join us to understand more about the scale and motivators of abuse in the retail sector, how to deal with it in the moment and, importantly, how to recover following an incident.
Ideal for frontline colleagues, this training is split into three easy-to-follow 25-minute sessions. We'll cover the top five issues faced, explain how to reduce the risk of a challenging situation escalating, and guide you through the 'D.A.R.E' model for recovery. Plus, you'll learn how to direct a colleague to support and find additional help for yourself.
Let’s explore the latest findings on abuse in the retail sector, including how common it is, where it tends to happen, and why some people act this way.
Dealing with abuse can be tough. The first step to calming things down is recognising when a situation is getting worse. Join us for some practical tips on how to handle these moments effectively.
Recovering after a challenging situation is just as crucial for your wellbeing as handling it in the moment. In this final section, we'll offer more tips on what to do when faced with these challenges and how to bounce back afterwards.
Wellbeing trainer
Amy has a wealth of retail experience, having held positions over the past ten years at brands such as Nike, Lululemon, NEXT and Primark. At these retailers, she has been a part of both HR and in-store leadership teams, having first-hand experience addressing the wellbeing challenges that the retail sector faces.
These roles have seen Amy coach, train and develop teams, managers and leaders and build training programmes that create and maintain cultures of wellbeing. Amy is a huge advocate of the power that training opportunities have when creating workplaces where people can thrive and, in turn, live happy and healthy lives both inside and outside of work.
If you would like Amy to deliver training in your workplace, the Retail Trust offers a wide range of CPD-accredited training, take a look at the courses on offer.
Wellbeing trainer
Dan is a health and wellbeing specialist with 13 years of experience, serving as a clinical physiologist and practitioner in a range of settings from clinical rehabilitation, to the workplace.
Having previously worked for organisations including AXA Health and Champion Health, Dan has devoted his career to helping individuals transform their health. With a special interest in sleep improvement and stress management, Dan currently works with the Retail Trust team delivering industry-leading training courses to employees in their workplaces.
If you would like Dan to deliver training in your workplace, the Retail Trust offers a wide range of CPD-accredited training, take a look at the courses on offer.
