Join us for three sessions with Jason Keeley from IKON, one of our trusted training partners, focusing on using mindset and communication as a tool to navigate a challenging situation and learn how to reset and recover.
What to expect:
Your frame of mind is the most important factor in how you understand and respond to a situation. Learn how your mindset can help protect your wellbeing, manage stress and stay resilient.
Communication is a powerful tool. Join us for practical advice on using body language, tone and words to manage challenging situations in store, on the phone and while lone working.
In this final session, we offer practical tools to help regulate emotions, reset between interactions and protect your long-term wellbeing.
Head of wellbeing
Driven by a passion for helping people navigate change and challenges with positive support, Moira brings a rich background as a counselling psychologist, along with experience in employee assistance programmes EAP and employee wellbeing across UK, South Africa and global markets. Now, as head of wellbeing at the Retail Trust, she applies her expertise and enthusiasm to lead with impact—drawing on her skills as a counsellor, coach, mentor, trainer, and consultant.
If you would like to find out more about the training that the Retail Trust wellbeing team offer, take a look at our wide range of CPD-accredited training.
Managing director
Jason Keeley is managing director at IKON Training, an organisation that exists to help people feel safe, confident and supported at work, especially when dealing with conflict or challenging behaviour.
Jason leads IKON with a clear belief: that training should always put people first. Drawing on his own background and experiences, he understands the pressures that staff face and the toll that abusive behaviour can take. That’s why he and the team at IKON focus on delivering practical tools, meaningful mindset strategies, and down-to-earth support that really makes a difference.
Under Jason’s leadership, IKON has supported thousands of individuals across healthcare, local government, retail and beyond — helping people to stay well, feel valued, and continue the work they do with confidence.
If you would like IKON to deliver training in your work place, take a look at the services on offer.
Wellbeing trainer
Dan is a health and wellbeing specialist with 13 years of experience, serving as a clinical physiologist and practitioner in a range of settings from clinical rehabilitation, to the workplace.
Having previously worked for organisations including AXA Health and Champion Health, Dan has devoted his career to helping individuals transform their health. With a special interest in sleep improvement and stress management, Dan currently works with the Retail Trust team delivering industry-leading training courses to employees in their workplaces.
If you would like Dan to deliver training in your workplace, the Retail Trust offers a wide range of CPD-accredited training, take a look at the courses on offer.
